How to build a great global team

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by Jessica Tabinor on

    CAREER ADVICE | 4 MIN READ

  • Working in an international business, we know all too well that effective communication is key. Morson Group has over 65 offices globally and with that brings employees from many cultures coming together virtually and physically to work towards a common goal.

  • Xavier Ashurst, who works in Business Development at Morson has worked in our Toronto office for almost two years. In his latest blog, he shares his top tips and tricks that he’s learnt along the way for making a global team work seamlessly.

Working in an international business, we know all too well that effective communication is key. Morson Group has over 65 offices globally and with that brings employees from many cultures coming together virtually and physically to work towards a common goal.

The benefits of working internationally are endless. When we diversify our workplaces, we not only gain access to new perspectives and ideas, but it can open doors that we may not have ever known existed.

That's not to say that creating a multicultural office will be easy, in fact when it comes to language diversity, it can present some real challenges.

Xavier Ashurst, who works in Business Development at Morson has worked in our Toronto office for almost two years. In his latest blog, he shares his top tips and tricks that he’s learnt along the way for making a global team work seamlessly.
 

Communicate effectively

Effective communication in any business is good practice. This includes ensuring emails remain professional at all times and talking with respect around the office.

When communicating with international offices, additional factors must be taken into consideration including different time zones and cultural differences. The development of technology now means that thankfully there is a vast array of ways we can communicate whether that be via email, phone, instant messaging or even video call.

The main things to consider are:

  • What’s the best channel to use if you need an urgent response?
  • How far in advance do you need to organise conference calls/meetings? Taking into consideration any time zone differences.
  • What information, if any, should only be accessible by certain colleagues?

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Consider cultural differences

As much as effective communication is key to making a global team work, it’s also so important to consider different cultures when communicating.

For example, if you’re from the UK and you’re working in Canada the culture could be completely different. Xav explained that in Canada, even the way that people dress for certain meetings can vary depending on which sector your working in. Understanding the culture of the country that you’re working in comes with experience; the more time you spend in that country with the people the more you learn from them.

Xav discussed the importance of considering cultural differences when working overseas:

“I’ve found that working overseas has given me a broader view of different business practices which has enabled me to work more effectively with varying teams. It’s important to always take into consideration different cultures and beliefs, not only for the country you are visiting/living in but also the cultures of your colleagues who might also be in your team.”
 

Invest in top translation tech

Along with some cultural changes around the workplace, you could also consider investing in some translation tech. Fortunately, there are some great tools out there that can help break down any language barriers by acting as the link between one language and another.

Built-in text translators

Many computer programmes that we use on a daily basis at work, such as the Microsoft package, have built-in translation tools. We suggest you take an audit of the main programmes you use and investigate whether translation is a feature that they encompass. If not, it may be time to invest in software that does!

Voice and text translation software

At Morson, we have recently invested in ReciteMe. Recite Me is an innovative cloud-based web accessibility tool that lets you customise how your website looks offering a suite of accessibility tools, including read text aloud options and text translation. We are proud that our website can now be translated to over 100 languages, ensuring the same opportunities for all.
 

Take it online

As we all know, Skype is a great tool to use when you can’t arrange a face-to-face meeting. It enables you to speak to them directly and still see an individual’s body language whilst talking.

Xav added:

“For me, Right Signature has also been a great tool for when I need to get a document signing. If I’ve brought on some new business in Vancouver, for example, which is 5 hours away, I can use Right Signature to sign any document electronically and it just helps speed up the whole process. I think it’s important to always meet the client face-to-face but when you can’t due to distance things like Skype and Right Signature are a real help!”

To find out more about how we’re breaking down language barriers, click here.


Ready to search for your dream job? Click here to view the opportunities with Morson. Or, if English isn’t your first language, click the 'Accessibility tools' button on our homepage to search our latest jobs using ReciteMe.


Cx Jobs

Senior Solution Manager - Wireless products

Morson International is working with one of the largest ICT solution providers in the world. We are looking for a Senior Solution Manager to join my client at their Paris office, where under the responsibility of the current Product Line Director, they will be responsible for presales support in France and / or Abroad of our clients Wireless portfolio ResponsibilitiesPresales support including quote, network design, proposal, testing.Find, identify, develop and close business opportunities with operators.Collect and analyze marketing information. Enhance customer relations.Manage and coordinate activities between our client and the operators they work with.Promote the full range of our clients solutions to defined customers.Establish product presentations.Identify the needs of key customers and coordinate with product teams and engineering to ensure that these needs are implemented in products.Develop partnership projects with operators and their partners, help define new business models and product support features.Identify, quantify and recommend an action plan for new business opportunities, in line with the overall strategy of the company.QualificationsMinimum Master Degree in Engineering or Business.Minimum 5 years of experience in Telecoms.Technical capabilities, business and negotiating skills.Ability to understand customer needs to target the desired solution.Respect and appreciation of customer requirements.Detailed knowledge of business models and market strategies management services.Good knowledge of telco products & solutions.Excellent ability to collaborate with a variety of people (product management, engineering, marketing).Very good relationship building skills.Ability to interface with the customer and work in a multicultural environment.Bilingual, English and French

Systems Engineer - Maritime and Defence

Role: Systems Engineer - Maritime and Defence Location: Winfrith Newburgh, Dorset Salary: Competitive Start: ASAP ATLAS ELEKTRONIK UK develop, supply and support cutting-edge maritime technology for customers worldwide. Based in Winfrith Newburgh, Dorset, they work closely with the UK Royal Navy and global customers to create products which protect lives at sea.Due to continued success, they are currently looking to recruit a Systems Engineer Candidates should have good electrical / electronic design experience, a good understanding of design assurance, as well as knowledge of appropriate drawing and defence standards. Knowledge of EPLAN would also be advantageous Key Accountabilities Responsible for delivering key system engineering processes across the product lifecycle.Working closely with the project teams including the System Design Authority, Engineering Manager and Team Engineers.Use expertise and knowledge to make a strong contribution to bids and projects. Key Knowledge, Skills and Personal Qualities Good sound knowledge and understanding of systems engineering principles and their application to multi-disciplinary (mechanical, electrical, electronic and software design principles) engineering projects.Sound understanding of requirements management and decomposition.Familiarity with Defence Standards (particularly DEF-STAN and MIL-STD).Ability to solve complex problems and to critically review results and methods to ensure qualityAbility to expand knowledge into new domain areas, and work across domains and see the bigger picture.Strong communication skills, including delivery of presentations.Good written skills particularly technical report writing, ability to communicate with expert and non-expert stakeholders.Educated to degree or equivalent level in an engineering, or related discipline.Knowledge and experience of INCOSE Systems Engineering practice and principles.Preferably have an understanding of military systems, in particular maritime systems. Alternatively, we will consider other highly regulated industries including aerospace, nuclear, or rail.Ideally (but not essential) experienced in one or more of the following domain areas: Maritime Combat Systems, integration of equipment and software; Unmanned Systems; Combat Management Systems; Acoustics / Sonar Processing.Experience in preparation of documentation for bids.Primary software/system skills: IBM DOORS requirements management (9.x / NG); UML / SysML.Desirable software/system skills: Enterprise Architect (EA); IBM Rational Quality Manager (RQM); IBM Rational Publishing Engine (RPE). For the right candidate, our client can offer a competitive salary and excellent benefits package, combined with the opportunity to work for a highly respected, innovative, expanding company at the forefront of their industry offering excellent prospects for future career and salary development and advancement. MORSON INTERNATIONAL, part of the Morson Group, are the leading TECHNICAL & ENGINEERING RECRUITMENT COMPANY in the UK specialising in Technical Support to the following industries: Defence, Nuclear, Power Generation, Aerospace, Rail, Marine, Petrochemical & Construction

Software Quality Assurance Engineer

Our client seek a Software Quality Assurance Engineer for a 6 month contract in Stevenage, Hertfordshire.This role reports via the local Head of Equipment Quality for all quality matters. In this way the Quality Assurance requirements of all Equipment programmes are coordinated and directed and remain independent and have unimpeded access to top management. The successful candidate shall be able to work autonomously within the project team but where necessary has the right to refer any matter to the Head of Equipments Quality for resolution.TYPICAL TASKS AT SQE LEVEL INCLUDE:Definition of the quality objectives and the Project Software Quality Assurance Baseline, producing the applicable Software Quality Assurance Plan, Project Standards and Quality Operational Procedures.Supporting the Software Delivery Manager in the definition and the implementation of the overall software project processes, in the definition of the development logic and in the choice of methods and tools to be used.Assessment of the Software Processes and the quality of the various items of the Software Product through quality inspections, reviews, audits, collection and analysis of metrics.Support and possibly chair reviews (e.g. PDR, CDR, TRR, TRB, DRB).QA Approval of all documentation.Assessment and reporting on the quality of the Software Product and Processes, in periodic reports and in the specific reports allocated to the Reviews.Management of the interface with the internal and/or external customer on Software Quality matters in agreement with the Software Delivery Manager.The SQE is a key factor in process improvement by suggesting improvement actions and participating in their implementation within the project.KEY SKILLS/PROVEN ABILITYEssential A background in Software Product Assurance or directly comparable proven ability within the Space, Aerospace or high tech sectorsKnowledge/experience of high quality /complex manufacturing - in a high scrutiny environmentExperience of Software quality requirement implementation and adherenceExperience of complex assemblies, Software and Hardware interaction, low volume processes Desirable ECSS qualification Q70/08/28/38An understanding of FPGA and ASIC space applications and quality requirements ADDITIONAL:IR35: This role has been deemed Inside IR35Working Pattern: Monday to Friday days - plus occasional ad hoc shiftsTravel: Occasional travel to other UK and overseas sites

Principal Engineer - Human Factors (POOLING)

Our client BAE Systems are seeking a number of Principal Engineer - Human Factors contractors for 6 month positions to support their Submarines business in Barrow in Furness, Cumbria.KEY TASKS / RESPONSIBILITIESDelivery of Human Factors input to boat programmes including:Spatial, workplace and workspace assessment (understanding of anthropometry)Human Computer Interaction (HCI) development and assessment including agile engineering approachesHuman Machine Interface (HMI) assessmentHuman Factors Integration Plan (HFIP) and Target Audience Description (TAD) developmentProvision of Human Factors advice to stakeholders across the range of HF disciplines KEY SKILLS/ PROVEN ABILITYProven ability in delivering Human Factors Expertise to large scale projectsAdditionalDue to the sensitive nature of the product all applicants must have worked within the Defence / Military industry within the last 12 months or be capable of obtaining Security Clearance (SC level minimum).This role has been deemed Inside IR35 by the client.

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