How to build a great global team

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by Jessica Tabinor on

    CAREER ADVICE | 4 MIN READ

  • Working in an international business, we know all too well that effective communication is key. Morson Group has over 65 offices globally and with that brings employees from many cultures coming together virtually and physically to work towards a common goal.

  • Xavier Ashurst, who works in Business Development at Morson has worked in our Toronto office for almost two years. In his latest blog, he shares his top tips and tricks that he’s learnt along the way for making a global team work seamlessly.

Working in an international business, we know all too well that effective communication is key. Morson Group has over 65 offices globally and with that brings employees from many cultures coming together virtually and physically to work towards a common goal.

The benefits of working internationally are endless. When we diversify our workplaces, we not only gain access to new perspectives and ideas, but it can open doors that we may not have ever known existed.

That's not to say that creating a multicultural office will be easy, in fact when it comes to language diversity, it can present some real challenges.

Xavier Ashurst, who works in Business Development at Morson has worked in our Toronto office for almost two years. In his latest blog, he shares his top tips and tricks that he’s learnt along the way for making a global team work seamlessly.
 

Communicate effectively

Effective communication in any business is good practice. This includes ensuring emails remain professional at all times and talking with respect around the office.

When communicating with international offices, additional factors must be taken into consideration including different time zones and cultural differences. The development of technology now means that thankfully there is a vast array of ways we can communicate whether that be via email, phone, instant messaging or even video call.

The main things to consider are:

  • What’s the best channel to use if you need an urgent response?
  • How far in advance do you need to organise conference calls/meetings? Taking into consideration any time zone differences.
  • What information, if any, should only be accessible by certain colleagues?

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Consider cultural differences

As much as effective communication is key to making a global team work, it’s also so important to consider different cultures when communicating.

For example, if you’re from the UK and you’re working in Canada the culture could be completely different. Xav explained that in Canada, even the way that people dress for certain meetings can vary depending on which sector your working in. Understanding the culture of the country that you’re working in comes with experience; the more time you spend in that country with the people the more you learn from them.

Xav discussed the importance of considering cultural differences when working overseas:

“I’ve found that working overseas has given me a broader view of different business practices which has enabled me to work more effectively with varying teams. It’s important to always take into consideration different cultures and beliefs, not only for the country you are visiting/living in but also the cultures of your colleagues who might also be in your team.”
 

Invest in top translation tech

Along with some cultural changes around the workplace, you could also consider investing in some translation tech. Fortunately, there are some great tools out there that can help break down any language barriers by acting as the link between one language and another.

Built-in text translators

Many computer programmes that we use on a daily basis at work, such as the Microsoft package, have built-in translation tools. We suggest you take an audit of the main programmes you use and investigate whether translation is a feature that they encompass. If not, it may be time to invest in software that does!

Voice and text translation software

At Morson, we have recently invested in ReciteMe. Recite Me is an innovative cloud-based web accessibility tool that lets you customise how your website looks offering a suite of accessibility tools, including read text aloud options and text translation. We are proud that our website can now be translated to over 100 languages, ensuring the same opportunities for all.
 

Take it online

As we all know, Skype is a great tool to use when you can’t arrange a face-to-face meeting. It enables you to speak to them directly and still see an individual’s body language whilst talking.

Xav added:

“For me, Right Signature has also been a great tool for when I need to get a document signing. If I’ve brought on some new business in Vancouver, for example, which is 5 hours away, I can use Right Signature to sign any document electronically and it just helps speed up the whole process. I think it’s important to always meet the client face-to-face but when you can’t due to distance things like Skype and Right Signature are a real help!”

To find out more about how we’re breaking down language barriers, click here.


Ready to search for your dream job? Click here to view the opportunities with Morson. Or, if English isn’t your first language, click the 'Accessibility tools' button on our homepage to search our latest jobs using ReciteMe.

Cx Jobs

Import Export Supervisor

The Imports and Exports Supervisor will be responsible for delivering Import and Export of equipment into and out of Qatar. Coordination and supervision of safe receipt, storage, pick, pack, dispatch and transportation activities in order to deliver customer requirements within timescales set. Also supervises and coordinates the planning of logistics activity and the resolution of queries/issues through interface with other teams/organisations. Ensure motivation and effective utilisation of workforce, adherence to SHE, Quality and other internal and external regulations. The external movement of assets to meet operational requirements on the MOB will fall within governance of this role. In addition, the Imports and Exports Supervisor will be responsible for all assets held in quarantine and Item Discrepancy Report (IDR) on base, ensuring safety compliance of non-conforming parts are segregated and managed to prevent non-approved items being allowed into the Supply Chain. Maintains a strong working relationship with Warehousing and Repairs staff to ensure accurate transfer of items inbound and outbound to prevent processing delays. Requires an excellent understanding of International Import and Export procedures and the required Customs and Trade relations paperwork, processes and principles through which the items will be processed to allow order will be satisfied. Must understand constraints and lead times associated with the work and the importance of prioritisation and customer service. Able to apply knowledge and skills to situations of high complexity, able to interpret data trends and variances and understand the impact of these on future asset supply. Requires excellent analysis and planning skills along with excellent relationship building and problem solving skills, able to use appropriate IT systems, requires good numeracy. Requires team leader knowledge team leadership, operational performance management and reporting, people development. This person would be seen, as a professional in the field of operational supply chain activities, be able to define the processes, propose improvements and manage those improvement into the day-to-day running of the operation. Must have a working knowledge of Export Control requirements and restrictions. Institute of Supply Chain Management Level 5, NVQ Level 3 / Level 5 Award or its equivalent is desirable but not essential.

Physical Logistics & Transport Supervisor

The PHS&T Supervisor will be responsible in the operational short to medium term for the coordination and supervision of safe receipt, storage, pick, pack, dispatch and transportation activities in order to deliver customer requirements within timescales set. Also supervises and coordinates the planning of logistics activity and the resolution of queries/issues through interface with other teams/organisations. Ensure motivation and effective utilisation of workforce, adherence to SHE, Quality and other internal and external regulations. This will include managing, stock (including lifting and stocktaking), handling, distribution of materiel on base (including Classified, Secret, or National Sensitive Data (NSD) equipment to meet the operational requirements of both Forward and Depth environments. In Addition the PHS&T Supervisor will be responsible for all the on base transportation of goods to the end user using delivery vehicles and forklift trucks in the execution of these duties to meet agreed KPIs and availability output on a daily basis. Requires in depth knowledge of the workings of a warehouse / logistics operation and the importance of compliance with the MRP Part 145 regulations. Requires excellent planning and expediting knowledge and skills and can demonstrate good experience of using asset tracking / warehouse and planning systems. Knowledge of BAES / customer and supplier logistics and Release to Service (RTS) documentation. Requires excellent relationship building and problem solving skills. Requires team leader knowledge, team leadership, budget control, planning, performance management and reporting. Requires good IT literacy skills and in depth knowledge of asset tracking / ERP systems. Understands Export Control regulation and be able to apply knowledge and skills in the correct completion of documentation. Close attention to details are essential. Driving licence Forklift licence desirable but not essential Institute of Supply Chain Management Level 5 or its equivalent is desirable but not essential.

Warehouse Operative

The Warehouse Operator will be responsible for the safe discharge receipt, storage, pick, pack, dispatch and transportation activities in line with regulations and standards in order to deliver customer requirements within timescales. Maintain and update appropriate IT systems, and resolve queries/issues through interface with other teams. Understand the workings of a Physical Logistics operation and the importance of documentation in a safety critical environment. Good planning and expediting knowledge and skills and can demonstrate experience of using asset tracking / warehouse and planning systems. Knowledge of BAES / customer and supplier logistics processes. Relationship building skills in order to build working rapport with the line and suppliers and problem solving skills to ensure quick resolution of items shortages to the line. Requires good IT literacy skills and knowledge of asset tracking / ERP systems. Maintain a strong working relationship with the Receipt and Despatch/Import and /Export staff to ensure accurate transfer of items inbound and outbound to prevent processing delays This person would be seen, as a competent individual in operational supply chain activities, be able to support the processes, propose improvements and manage those improvements into the day-to-day running of the operation. Must have a working knowledge of Export Control requirements including ITAR/EAR regulations and the movement of Classified equipment Forklift Driving Licence desirable Institute of Supply Chain Management Level 3, NVQ3 Award or its equivalent is desirable but not essential.

Receipt & Dispatch Operator Hawk

The Receipts and Dispatch (R&D) Operator will under supervision receipt, storage, pick, pack, dispatch and transportation activities in line with regulations and standards in order to deliver customer requirements within timescales. Maintain and update under supervision appropriate IT systems and resolve queries/issues through interface with other teams. All inbound and outbound equipment will be managed within the Main Store and will be goods received, inspected and accounted for on the IMS System. Outbound equipment will be packaged to the relevant standard including IATA, IMDG regulations and dependent upon the equipment classification will be subject to further rules and regulations. Inventory Management will utilise the IMS system for stock location and accounting. Experienced stores person, fully conversant with logistics and warehouse systems, locations and safe handling methods. Use of special to type containers. Awareness of potential hazards caused by incorrect storage such as moisture ingress and cadmium corrosion. Basic IT literacy skills and some knowledge of asset tracking / ERP systems. Requires a working knowledge of an operational supply chain, tools and techniques, protocols and procedures. Understands where and how to gather asset information, and how to interpret this information in a range of situations. Is able to build and maintain strong relationships within the Operational organisations. Maintains a strong working relationship with the Warehouse Operator, Import and Export staff to ensure accurate transfer of items inbound and outbound to prevent processing delays. This person would be seen, as a competent individual in operational supply chain activities, be able to support the processes, propose improvements and manage those improvements into the day-to-day running of the operation. A working knowledge of Export Control requirements including ITAR/EAR regulations is desirable. Forklift Truck Licence Institute of Supply Chain Management Level 2/3, NVQ 2 / National Diploma Level 2 or its equivalent is desirable but not essential

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