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Report A Close Call

close call app

The Close Call App | Reporting a close call is now even easier with the close call app. Download the app from the App Store or Google Play.

What is a Close Call?

“An event that had the potential to cause injury or damage”

In other words – this time no one was hurt and no damage caused, but next time we might not be so lucky. Take all reasonable steps at all times to protect the health, safety and welfare of yourself and others. Never put yourself in danger unless you are fully competent to deal with the situation. If in doubt, seek help immediately!

  • A hazard – is anything that has the potential to cause harm
  • A risk – is the chance that a hazard will cause harm
  • Reporting a Close Call is a positive act
  • The Close Call system operates in a blame free environment
  • It is better to have a Close Call than a lesson learnt!

Please complete this form as accurately as possible to file a Close Call report. Submitting your name and contact details are optional, however your identity will remain confidential and only be revealed to the HSQE Close Call team. You are free to remain anonymous if you wish, however we will be unable to update you as to any actions taken as a result of your report. 

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​The Close Call App

Reporting a Close Call is now even easier with the Morson Close Call App.

Simply download the app from Google Play or the App Store for on the go, convenient safety reporting.

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    A Low-Carbon Fleet Future Requires an Ecosystem of Solutions | Shell's Sarah Llewelyn Barden

    As part of our larger Group strategy towards a target of being carbon neutral by 2023, in February this year Morson and Vital Human Resources became the first million litre per year users to adopt Shell's Destination: Carbon Neutral fuel card scheme. Sarah Llewelyn Barden, Head of Fleet Solutions UK at Shell, explains how their broader UK carbon offsetting programme, and the partnerships they have established are helping Shell and their customers avoid, reduce and offset their emissions.   A low-carbon fleet future requires an ecosystem of solutions – Sarah Llewelyn Barden Earlier this year, Shell announced its ambition to become a net-zero emissions energy business by 2050 or sooner, in step with society and our customers. Becoming a net-zero emissions energy business is a huge task. The business plans we have today will not get us there. So, our plans must change over time, as society and our customers also change. In my role as Head of Shell Fleet Solutions UK, I’m seeing a drive towards decarbonisation being echoed across the transport industry, which currently accounts for 34% of the UK’s carbon dioxide emissions. Our aim at Shell Fleet Solutions is to provide businesses with support at every stage of their transition by offering a variety of services and expertise to help avoid, reduce and offset their emissions. For example, with our e-mobility offer, launched earlier this year, we hope we will help fleets to avoid creating emissions. And, with Shell Telematics, we can help fleets to improve fuel efficiency and reduce their carbon footprint. Offsetting emissions is important where fleets are producing less avoidable carbon dioxide emissions. So, last year, we launched our carbon offsetting programme, to help fleets tackle hard to avoid emissions and drive carbon neutral, while they continue to work towards longer term solutions. Customers can opt-in to have carbon dioxide emissions from their fuel purchases offset for them, for a small fee. We do this by buying carbon credits from Nature Based Solutions (NBS) projects around the world, which help to protect and restore natural ecosystems that absorb carbon dioxide (CO2) from the atmosphere. These projects also help to improve the livelihoods of local communities and preserve biodiversity and wildlife. I would like to highlight two partnerships that we have established: Morson International and Vital Human Resources, part of the Morson Group, are two of the first signatories to our Shell Fleet Solutions UK carbon offsetting programme, signed by our Fuel Card Agent, Juice Fuel Management Ltd. Over the last year, we’ve been working with these two companies to help advance their wider sustainability goals, alongside fleet manager, David Robinson, who initiated the contract between Shell and the Morson Group of companies. Bridging the gap between commercial vehicle technology with Morson As the largest supplier of contingent labour to the rail industry, the Morson Group operates a large van fleet that services rail contracts nationwide. Nearly 75% of the company’s carbon dioxide emissions are generated by its fleet, so reducing them is a central component to their ambition of becoming carbon neutral by 2023. To support this sustainability drive, Morson has reviewed its fleet vehicles to ensure they are Ultra Low Emissions Zone (ULEZ) compliant, has introduced hybrid and electric vehicles to eliminate emissions entirely where possible, and has plans to implement smart-grid technology to power 25 EV charge points at its head office – an increase from its current seven – combined with multiple other installations across its nationwide branch network. During this process, the Shell Fleet Solutions carbon offsetting programme has helped to eliminate its difficult to avoid carbon dioxide emissions: Gareth Morris, Group Director, Health, Safety, Quality and Environmental Compliance, Morson Group, said: “Sustainability has been a key objective for Morson for a decade, and we’re passionate about using commercial vehicle technology to improve lives, and the world we live in. Shell has become an important partner for our business in bridging the gap between the two factors. Carbon offsetting is a simple and effective way for us to track our carbon." Promoting people powered progress at Vital Vital Human Resources Ltd is the UK’s largest supplier of skilled personnel to the rail industry and has over 550 commercial vehicles operating across the UK. Reducing CO2 emissions is a key goal for the company. Long term, they are looking to reduce environmental impact by creating a smaller, more reactive safety fleet through hybrid technology, and electrifying its commercial vehicles. In the interim, Shell is working with Vital through our carbon offsetting programme to reduce the impact of difficult to avoid emissions, in a way that aligns with Vital’s ethos. Gary Hardaker, Executive Director at Vital said: “Driving sustainability goals forward has always been considered a collaborative effort at Vital. When the carbon offsetting programme was brought to our attention, knowing that we could work with Shell to reduce our fleet’s carbon dioxide emissions made our decision a straightforward one. Shell is our fuel card provider, and as carbon credits are directly calculated based on our fleet fuel consumption, it allows us, and our staff, to recognise our contribution to wider sustainability goals.” Working towards a net-zero future As we look towards the future of the fleet industry, with the rise of electrification and fuels like hydrogen and LNG also growing in popularity, the industry’s shared ambition and commitment to achieving sustainability goals is clear. While Shell Fleet Solutions continues to progress the infrastructure, data-led solutions and alternative fuels needed to avoid and further reduce emissions, carbon offsetting allows fleets to offset difficult to avoid emissions as they move along their journey to decarbonisation. We are proud to be able to support them now and in the future. Can the coronavirus pandemic provide a shortcut to net zero carbon? Click here to find out more

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    Precious Metals From Electronics | First UK Recycling Plant to Open in Cheshire

    The world has become incredibly reliant on electronic and computing technology. With new versions of major devices like smartphones available pretty much every year, the constant quest for the upgrade also comes with a side effect – eventually, the older devices and the components from which they’re made are disposed of. A UN report recently found that over £7.9 billion worth of platinum, gold and other precious metals were dumped every year as part of electronic devices. The UK House of Commons has called this an unsustainable approach to waste and called for immediate action, given that the UK produces more so-called ‘e-waste’ than the EU average. Currently, recyclers in the UK are required to send printed circuit boards to Europe in order to have the precious metals extracted and recycled. With Brexit looming on the horizon, the costs of this are expected to rise. In response to this, it has been announced that the first commercial refinery for extracting precious metals from electronic waste in the UK is to be built in Cheshire. A New Zealand start-up, Mint Innovation, plans to open the facility within 12 months following a period of delays caused by the Covid-19 crisis. It will be the world’s first such facility to use bacteria rather than cyanide-based processes. Mint was set up in 2016 to develop a bio-refinery that combines hydrometallurgy and biotechnology to safely extract metals – including gold, palladium, silver and copper – from e-waste. Ollie Crush, the company’s chief scientific officer, says the key features of its refineries are that they are low-cost, green, and local to where the waste is being created: “The plants are very agricultural, more like a small microbrewery. The regulatory tailwind is for western nations to handle their own waste stream. We offer the same yield as the big smelters, the same level of service and more quickly. But unlike the smelters, we do not use cyanide and we use less energy, less CO2, less water, less waste. A refinery can be popped into any nation, region or city." The Cheshire refinery will initially be able to process 20 tonnes of e-waste per day and, if the demand is there, this can be scaled up. Another plant in the south of England is being considered and a further site is planned for Sydney, Australia. HSQE director at Morson, Gareth Morris, welcomed the refinery: “The UK produces 24.9kg of e-waste per person, 30% higher than the European average, so it is great to see this innovative solution based in the UK to help reduce the UK e-waste.” Find out more about how the Morson Group is working to be a carbon-neutral business and how the coronavirus pandemic may provide a short cut to lower emissions

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    Morson Installs Red CCTV COVID19 Temperature Testing Devices at Office Locations

    Morson has turned to the Halo Shield to ensure employees are COVID-free when entering the office.The Halo Shield Pod Pro has been installed at Morson Group’s Adamson House head office in Salford.The device scans employees and visitors as they enter the offices, reading and displaying their body temperature. Anyone who has a temperature reading of 37.8 degrees or more will not be allowed access to the buildings in a bid to keep staff safe from the possibility of Covid19.Occasionally, elevated temperature could be down to physical activity or other external conditions, so should a visitor get a high reading they will be asked to repeat it after a brief waiting period.The Halo Shield system has been created by leading security providers RedCCTV and is being installed at businesses across the UK in a variety of sectors as the nation returns to workplaces following the lockdown period.A Pod Lite covers the basement entrance and there are also further Pod Lites covering the Irlam, Southwark and Canning Town branches. The Pod Lites are a smaller version of the device, which is perfect for locations where space is at a premium.Red CCTV Managing Director, Rob Kennedy, said:“The Halo Shield provides employees, suppliers and employees with confidence in the sense that they know everyone within the building had a body temperature in the ‘safe’ zone. The Halo Shield is not a COVID-19 detector, it monitors and measures body temperature and the experts tell us elevated body temperatures are a symptom of COVID-19. But this isn’t just about COVID-19. This will identify anyone with an elevated temperature and that could indicate all sorts of health issues including the common cold, or SARS, or other viruses that could be a risk to others within the building. We believe this will become a longer-term solution for business anyway who simply want to keep their staff, their suppliers and their customers healthy.”Ged Mason OBE, Morson Group CEO, said: “The Morson Group has always placed its people first and their health and well-being is a top priority for us. We are living in uncertain times and we take the threat of COVID-19 extremely seriously, establishing a Covid-19 compliance team to tackle the issue of keeping everyone safe. The emergence of the Halo Shield provided a perfect solution for us and the team at Red CCTV installed and commissioned the equipment across our UK operations. The Halo Shield is non-intrusive and highly accurate, a very smart solution for helping businesses get back to work. It also looks right. We are a modern, forward-thinking business, and some of the body temperature screening systems require tripods wires or handheld monitors and they look clumsy. The Halo Shield, however, is a well thought through, solidly built a modern solution that seamlessly reflects our brand whilst silently doing its job and keeping us safe.”Morson has invested heavily in the bid to protect employees, suppliers and visitors safe from COVID-19. A dedicated ‘Morson COVID-19 Support Hub‘ was set up to offer support and guidance for both employers and employees.Rob Kennedy added:“The Morson Group is a shining example of how to care for your staff. They have always been the same, it’s part of their success, but during a crisis like the recent Covid-19 pandemic, they lead the way. They have installed the Halo Shield Pod Pro and the Halo Shield Lite to ensure that anyone arriving at Adamson House is screened and checked. Only those people that fall within the safe permitted temperature zones are allowed in. The advantage of the Halo Shield Pod Pro is the video screen which allows Morson to display their own key messaging, in this case, their Covid-19 guidance.”To find out more about the Halo Shield and how it could help your business, email the COVID-19 support hub, our Fit for Work and Safety Matters apps are a key part of our response to the COVID-19 pandemic. Find out how best to manage localised lockdowns from a health and safety perspective. 

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    Managing Localised Lockdowns From A Health & Safety Perspective

    Written by Gareth Morris, group director of health, safety, quality and environmental complianceIn the last month, we have seen the first instances of localised lockdowns introduced, with Leicester, Greater Manchester and Lancashire communities facing stricter restrictions than the rest of the country to stem a new spread of COVID-19.The threat of localised lockdowns has been present ever since the Government lifted the national restrictions implemented because of the pandemic. But the reality for health and safety teams who have already welcomed their workforces back is another wave of complexities, disruption to normal service and a need to reassure workers their personal preferences will be met.Our Group HQ is in Eccles, Greater Manchester, meaning we have been affected by this latest local lockdown. However, we’d had one eye on the chance we could face an overnight change in guidance so had already taken several steps to minimise interference with our operations. And we’re encouraging clients who work in areas that aren’t yet re-locked down to act similarly.Prepare for rapid changeWe are entering a new period of the pandemic. More localised lockdowns will come along, and as we head toward autumn and winter, they will only become more prevalent. Businesses have got to be ready; Boris’ statement to be ‘alert’ has never been more appropriate.Local lockdowns can come into play overnight, so the key is to prepare for this scenario and run trials to check for any bumps in the road, so you can iron them out before they happen. Implement agile working; ensure your IT systems and infrastructure are ready to handle a mass migration back to home working. Or, if you’re in an area where it’s only social restrictions that are in place, ensure your working environment is set up for daily temperature checks and ongoing sanitisation to reassure those using your space.Cater for mental healthThe national lockdown has affected every individual, in a very individual way. Many have reported increased mental health concerns as they struggled with the lack of normality and contact with loved ones. Those now experiencing local lockdowns may start to experience similar feelings, and employers must be prepared to cater for this on a person-by-person basis.In areas seeing spikes, particularly anxious people may be concerned about heading to work or using public transport to get there. In such instances, you must reassure your teams that every possible precaution has been made to create a COVID-secure environment.What we experienced during the national lockdown was a desire from many of the team to come back to our premises as soon as possible; some still had reservations, so to satisfy both needs, we undertook fly-through filming of our Manchester HQ to demonstrate the control measures we’d put in place. This included signage and markings, socially distanced workstations and how we would use technology – such as our Fit For Work app – to ensure complete compliance.The video was shared in a company-wide communication to show those who wanted to come back to work that they were safe to do so. Creating this staggered return has, in hindsight, better prepared us for the pinch point now created by the GM local lockdown; planning may be key but sometimes a small action can prove beneficial without you even realising it. Blanket communicationsCommunication has been key throughout the pandemic and continued to be critical as employees were welcomed back to office workspaces. At Morson, our #SpreadJoyNotGerms campaign ran across the business to remind all employees of the importance of building into our culture safe, COVID-secure working practices. There is a duty of care amongst health and safety teams to ensure that all workers are kept abreast of company changes. We’ve shared previous guidance on how frequent you should be speaking with your teams about changes in operation during the pandemic, but when local lockdowns now have the potential to hit your business, it’s time to look at your communications strategy again.The most important thing is to take a blanket approach; and that’s not something you often hear! Whether someone is back in work full-time or remains on furlough, when it comes to health and safety, they must be treated equally. Sharing updates every week has been okay up to now; in the case of a local lockdown – when decisions are made at midnight that have ramifications before the morning comes – communicating more often is absolutely acceptable and should be encouraged. Any uncertainty in your team as to where things stand makes an already stressful scenario even harder to manage. Be clear, be concise, be consistent.The move from national to local lockdown is arguably easier to manage than the bombshell we were all dealt in March, but in both scenarios, businesses rely on the behaviour of individuals to abide by guidance. Humans are sociable beings; we like being in groups and distancing goes against our nature. Local lockdowns are being introduced for the good of our communities so while they come with unique challenges, the best way of ensuring your teams fall in line with rules is to remain transparent at every stage and show you have their best interests at heart.Our office fly through footage can also be shared on request should you wish to view this. The video showcases how we’ve adapted our Manchester HQ to support a safe return to work, including thermal imaging technology and AI to accurately measure the temperature of guests as they enter the building, together with close call reporting via our Safety Matters app and our Fit For Work app, which has been built in partnership with Vencuro and AI specialists find out more, contact me directly at

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    Safety's First: Lowest Ever Number of Workplace Fatal Accidents Recorded

    The Health and Safety Executive (HSE) has released the lowest ever recorded number of workplace fatalities. Between 31st March 2019 and the same date in 2020, the HSE's official figures listed a total of 111 individuals who lost their lives in workplace accidents, a 25% decrease on the 149 fatalities recorded in the 12 months previous. This reflects an overall fatal injury rate of 0.34 deaths per 100,000 in Great Britain, a welcome continuation of the long-term downward trend which has occurred since 1981. The worst year since then was 1988 where the fatality rate was almost 2.5 deaths per 100,000 people. The HSE clarified that the year-on-year fall in fatalities may not reflect a major shift in the inherent dangerousness of workplaces and could have been affected by the COVID19 pandemic which saw a great decrease in work activities in February and March 2020 before the nation was put into lockdown. However, the figures were already on track for a lower annual fatality rate.   Following the release, the HSE’s chief executive, Sarah Albon, said: “In these extraordinary times, we have seen many workers risking their lives to help others during the coronavirus outbreak. Although these statistics are not a reflection on Covid-19 related loss of life, it is a pertinent time to reflect. Every workplace fatality is a tragedy and while we are encouraged by this improvement, today’s statistics is a reminder that we cannot become complacent as we look to continue to work together to make Great Britain an even safer place to live and work.” According to the HSE stats, falling from height (29) and being struck by a moving vehicle (20) were the two most common causes of workplace fatalities in 2019/20. The statistics also show a spike in construction fatalities (40) exceeding last year’s total of 31 and the five-year average of 37. Overall, construction deaths account for 36% of the year’s total. The HSE plans to publish data on work-related COVID-19 deaths ‘at a later date’.  Gareth Morris, HSQE director at Morson, said: “It is great to see that the number of fatal accidents is falling in the UK. Even pre-pandemic the trend was downwards. We however must remember that each statistic is a loved one lost, a household hurt, and colleagues traumatised. We must never stop striving to eliminate harm at work.” We're committed to making sure all of our employees and contractors work safely and get some safely every single day. Find out more about our Safety Matters app that allows the quick logging of a health and safety concern on-site on in the workplace that goes directly to our HSQE team.

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